We guarantee your satisfaction by carefully selecting and vetting our local partners to ensure an excellent travel experience. Our 24/7 on-the-ground support and dedicated Baboo Travel Concierge team provide assistance and peace of mind at every stage of your journey.
We strive to deliver a travel experience that meets your unique needs and preferences, and are always here to listen to your feedback and make adjustments as needed. In the event that you’re unsatisfied, we will do everything in our power to make it right or offer a refund if you are not satisfied with any aspect of your trip.
We are committed to providing our customers with the best travel experience possible. We carefully vet and monitor all of our local agencies to ensure that they are licensed English-speaking professionals who specialize in creating tailor-made tours. Our rigorous selection process means only about 15% of the agencies that apply meet our high standards.
We are proud members of the American Society of Travel Advisors (ASTA) and adhere to its Code of Ethics, which promotes integrity and honesty in travel. This includes accuracy of information, disclosure of costs and terms, responsiveness to complaints, and confidentiality of client transactions. (Learn more).
In addition to the 24/7 on-the-ground assistance offered by our local experts at your destination, Baboo’s dedicated Travel Concierge Team is available to support you during every phase of your adventure. If you have any inquiries about Baboo’s guarantees, our Concierge Team is always ready and happy to provide the answers you need.
We understand that unexpected circumstances can arise, which is why we offer trip replacement or reimbursement, contingent on local expert terms and conditions, in cases of cancellations or other issues. Our dedicated Customer Travel Concierge is on hand to assist you at every stage of your journey, so you can travel with peace of mind.
When booking your dream vacation with Baboo Travel, you can be assured that your payment is safe and secure. Our secure online payment platform accepts transactions in USD without any currency conversion fees for the traveler. Once you make a payment for your trip via the Baboo Travel website, your money is completely protected.
As a B-Corp, our commitment to social and environmental responsibility is not just a promise, it’s a guarantee. We use business as a force for good and are held to rigorous standards of transparency, accountability, and performance. Our B-Corp certification is a testament to our commitment to sustainability and ethical business practices, and a guarantee that you are traveling with a company that prioritizes people and the planet. (Learn More)
We value the honest opinions of our travelers and believe in complete transparency. That’s why all reviews received are published, unaltered, on our website. We encourage our clients to share their experiences, insights on their journey, and interactions with Baboo and our local travel experts. This helps future travelers make well-informed decisions while exploring our offerings and planning their next adventure.