Local In-destination Experts will have the option to select a general Cancellation and Postponement Policy in the Company Profile, which will apply as a general rule for all trips. During the creation and/or editing of each trip, the Local Expert will be able to accept the above-mentioned policy or define a different policy for that specific trip based on specific requirements.
Local Experts will be able to define Cancellation and Postponement Policy by selecting between Flexible, Standard, and Strict policies, in order to adapt to each personal requirements, as per below:
In the case of postponement of a trip, Baboo will apply the following fees depending on the “Booking Terms & Conditions” chosen in the Baboo platform, as per below:
FLEXIBLE: When the trip is postponed by the client 30 or more days prior to the start of the trip, no extra fee will be applied. When a postponement is requested less than 29 days before the trip starts, the client loses the deposit.
STANDARD: When the trip is postponed by the client 60 or more days before the start of the trip, no extra fee will be applied. When a postponement is requested between 30 and 59 days before the start of the trip, the client loses their deposit. Clients are not allowed to request postponement less than 29 days before the start of the trip. If such is the case, clients must go on the trip, according to the original terms and dates on which it was booked, or they must cancel it, and lose the deposit. In exceptional cases, they may request modifications, but whether or not they will be allowed, depends on the Local Expert’.
STRICT: When the trip is postponed by the client 60 or more days prior to the start of the trip, the client loses their deposit. Clients are not allowed to request postponement less than 59 days before the start of the trip. If such is the case, clients must go on the trip, according to the original terms and dates on which it was booked, or they must cancel it, and lose the deposit. In exceptional cases, they may request modifications, but whether or not they will be allowed, depends on the Local Experts’.
In the case of cancellation of a trip, Baboo will apply the following fees, according to the “Booking Terms & Conditions” chosen in the Baboo platform:
FLEXIBLE: When the trip is canceled by the client 30 or more days prior to the start of the trip, he/she shall be able to request and receive a full refund. When cancellation happens less than 29 days prior to the start of the trip, the client will only be able to obtain a refund of 70% of the trip price.
STANDARD: When the trip is canceled by the client 60 or more days prior to the start of the trip, he/she shall be able to request and receive a full refund. When cancellation happens between 30 and 59 days prior to the start of the trip, the client will be able to obtain a refund of 50% of the trip price. When cancellation is requested less than 29 days prior to the start of the trip, he/she will not be able to obtain any refund whatsoever.
STRICT: When the client requests the cancellation of a trip at any moment prior to the start of it, he/she will not be able to obtain any refund whatsoever.
Baboo shall pay the Seller according to the payment terms set forth in a Trip Reservation. Pursuant to the “Booking Terms & Conditions – Cancellation Terms” chosen in the Baboo platform, payments shall be made as follows, contingent on the option each Seller elects:
Baboo will invoice each payment received from a client, whether a deposit or final payment, minus Baboo’s Transaction Fee (as detailed in “How fees and pricing work”).
The Local In-destination Experts are obligated to submit, in writing to Baboo, any claims related to billing or payment under the stipulations herein, within 90 days subsequent to the invoice date. The seller’s omission to do so will subsequently denote a waiver by the Seller of any legal or equitable rights concerning the subject matter of said claim.